Contact Us

Last reviewed: July 2026 · Reviewed by Dr. Khaled Mahmoud, MBBCh, Founder, Biohack Blueprint

We welcome correspondence from readers, researchers, and potential collaborators. The form at the foot of this page is the single way to reach us — we have deliberately retired all public inboxes so that every message lands with the editorial team, is routed by subject, and receives a reply from a named editor rather than disappearing into a general mailbox.

Editorial enquiries and corrections

If you have found a factual error in an article, have a question about our methodology, or want to suggest a supplement for review, select "Editorial correction or factual error" from the dropdown on the contact form at the foot of this page.

Corrections are prioritised. If you can, please include a direct link to the article, the specific claim you believe is inaccurate, and — where possible — the source that supports your correction. The full process we follow when a correction is submitted is documented in our Editorial Standards.

Partnership and collaboration

For proposals, media enquiries, or advisory board applications, select "Partnership or media enquiry" or "Advisory board application" from the dropdown on the contact form at the foot of this page.

Please note our commercial position before writing: we do not accept brand sponsorships, paid reviews, or product-in-exchange-for-coverage arrangements. Our commercial framework — and the terms on which we will and will not partner — is set out on our Affiliate Disclosure and Partnership page. Proposals that fall outside those terms will not receive a response.

Advisory board applications should include a copy of your CV, your area of clinical specialism, links to your ResearchGate, PubMed, or ORCID profile, and a brief note on why you would like to review for us. Our current advisory board and the review process it governs are described on the Medical Advisory Board page.

Product questions — pricing, shipping, returns

We are an independent review platform — we do not manufacture, sell, or ship any products. For product-specific questions, please refer to the relevant product page and the FAQ on the DoNotAge website.

The most common product and ordering questions — subscription cancellation, returns policy, shipping thresholds, dispatch times — are also answered in our own FAQ page, which may save you a step. If your question is not answered there, select "Product recommendation or general question" on the contact form at the foot of this page.

Discount code issues

If the BB10 discount code is not working at checkout, try the following:

• Ensure you have entered it as BB10 — all capitals, no spaces.
• Check that you have not already applied another discount code — DoNotAge does not stack multiple codes on the same order.
• Try clearing your cart and re-adding the items.
• Clear your browser cookies and reload the checkout page.

Full detail on the code — including whether it stacks with Subscribe & Save, whether it expires, and what to do if you forgot to apply it before placing an order — is on our DoNotAge Discount Code page. If your issue is not resolved by any of the above, select "BB10 discount code issue" on the contact form at the foot of this page.

Response times

We read every message and aim to respond within 48 hours on business days. Factual corrections are prioritised and typically addressed within 24 hours. Discount code issues are usually answered within 2–4 hours during UK business hours because we treat a broken partnership code as a genuine editorial problem, not a customer service ticket.

What we cannot help with

Please note that we cannot provide personal medical advice, supplement recommendations tailored to individual health conditions, or clinical diagnoses. Our reviews are educational content, not medical consultations, and our authors and reviewers are not your personal physicians — the full position on this is set out in our Medical Disclaimer. For personalised health guidance, please consult your physician.

Send us a message

This form is the single route to the editorial inbox. It is monitored by our editorial team, not by DoNotAge — so we can help with editorial matters, partnership proposals, or affiliate code issues alike. Your message is routed by the subject you select and answered by a named editor.

Common questions we can resolve quickly

• Corrections. Send the article URL and the specific claim in question — with a supporting source if you have one. Reviewed by an editor within 24 hours.
• BB10 shows as "invalid" at checkout. Usually a browser cache issue or an incompatible promotion already applied. Tell us the product name and we will walk you through it.
• Partnership proposals. Read the Affiliate Disclosure and Partnership page before writing. Proposals that fall inside those terms are answered; proposals outside them are not.
• Advisory board applications. Attach or link to CV, ResearchGate, PubMed, or ORCID. We reply within 48 hours whether or not there is an active vacancy.

Messages received on this page are logged for editorial improvement — we track which issues recur so we can update the guidance above. Personal details are never published.